--- title: "Power Outage in Southlake, Grapevine, or Keller: What to Do" description: "Power out in Southlake, Grapevine, or Keller? Learn who to call, what Oncor fixes, what is on your side of the meter, and when to call an electrician." url: https://danielelectric.multisites.ai/blog/power-outage-southlake-grapevine-keller publisher: Daniel Electric phone: +1-817-481-8606 quote: https://danielelectric.multisites.ai/contact --- # Power Outage in Southlake, Grapevine, or Keller: What to Do In Southlake, Grapevine, and Keller, report an outage to Oncor at 888-313-4747 or text OUT to 66267. Some addresses get power from Tri-County Electric Cooperative instead. Call 911 for a downed line. If only your home is dark, Oncor does not own the meter base or weatherhead on your house. Power and outagesPublished September 8, 20263 min read If the power goes out in Southlake, Grapevine, or Keller, your first call goes to the utility, not to an electrician. Oncor serves these cities, and Tri-County Electric Cooperative serves some addresses. This post shows who to call, what the utility owns, and what sits on your side of the meter. ## Who do I call when the power goes out in Southlake, Grapevine, or Keller? Call your utility. For Oncor customers, Oncor says you can report an outage by calling 888-313-4747, texting OUT to 66267, or using the MyOncor app. The City of Southlake says its staff stays in contact with both Oncor and Tri-County during severe weather. Not every address uses Oncor. Grapevine says some areas of northwest Grapevine get service from Tri-County. Keller’s resident guide lists both Oncor and Tri-County as local providers. Check your bill if you are not sure. Situation Who to contact Whole street or area is dark (Oncor address) Oncor: 888-313-4747, or text OUT to 66267 Whole street or area is dark (Tri-County address) Tri-County: 817-444-3201 (number from Keller’s resident guide) Downed or sparking line 911 first. The 911 operator contacts Oncor Street light is out Oncor or Tri-County, depending on who owns that light Only your home is dark Check the outage map first, then call a licensed electrician ## What does the utility fix, and what is on my side of the meter? The utility owns the poles, lines, and meter. You own the equipment on your house. Oncor says the homeowner is responsible for items like the [meter base](https://danielelectric.multisites.ai/glossary/meter-base) and the [weatherhead](https://danielelectric.multisites.ai/glossary/weatherhead). A fallen limb can break either one. When that happens, Oncor cannot restore your power until a licensed electrician repairs the damaged equipment. In many cities the work also needs a city inspection first. The service drop, the line from the pole to your house, belongs to the utility. The weatherhead is the cap where that line meets your house wiring. ## Why is my neighbor’s power on but mine is off? Your home may be on a different set of lines, or your own equipment may be damaged. Oncor lists both reasons on its Storm Center page. If neighbors have power and you do not, report it to the utility and mention that only your home is out. Use this order: 1. Look outside. Note whether nearby homes and street lights are dark. 2. Check the utility outage map or report the outage. 3. Look at the outside of your house for a pulled meter, a loose service cap, or a limb on the line. Stay back and do not touch anything. 4. Smell for smoke or burning. If you smell it or see sparks, leave and call 911. 5. If the outside looks damaged, call a licensed electrician. Do not open the panel or meter yourself. ## What do I do about a downed power line? Treat every downed line as live. Oncor says to assume a downed line is energized, leave the area, and call 911. Never move a line or an object touching it. Do not drive over it. Oncor also takes downed-line reports at 888-313-4747, but 911 comes first. ## When should I call an electrician after an outage? Call when the utility has restored power but something on your property is wrong. A [power outage](https://danielelectric.multisites.ai/glossary/power-outage) can leave damage behind even after the lights come back. Common reasons to call: - The meter base or weatherhead is bent, cracked, or pulled loose. - A breaker in your electrical panel will not stay on. - Lights flicker or dim after power returns. - You smell burning near an outlet, switch, or panel. Those signs are covered in our [electrical warning signs guide](https://danielelectric.multisites.ai/guides/electrical-warning-signs) and our emergency electrical help guide. For storm cleanup steps, read [electrical checks after a North Texas storm](https://danielelectric.multisites.ai/blog/after-a-north-texas-storm-electrical-checks). If you want a licensed second look, Daniel Electric is a family owned and operated company in Southlake, serving the area since 1988. Our Texas license is TECL #21005. Learn more on the [Southlake service area page](https://danielelectric.multisites.ai/service-areas/electrician-southlake-tx) or the [Grapevine page](https://danielelectric.multisites.ai/service-areas/electrician-grapevine-tx). For Keller, see our [service areas](https://danielelectric.multisites.ai/service-areas). ## Next step If your outage involves your own wiring, meter base, or panel, see our [residential electrician](https://danielelectric.multisites.ai/electrician) page. Call (817) 481-8606 or send a request through the [quote form](https://danielelectric.multisites.ai/contact). ## Frequently asked questions ### How do I report a power outage in Southlake, Grapevine, or Keller? If Oncor serves your address, call 888-313-4747, text OUT to 66267, or use the MyOncor app. Some addresses in these cities are served by Tri-County Electric Cooperative, so check your bill if you are not sure. Keller lists Tri-County at 817-444-3201. ### Why is my neighbor's power on but mine is off? Your neighbor may be on a different set of lines. A storm may also have damaged equipment on your house, such as the meter base or weatherhead. Oncor says a private electrician must repair that equipment before power can be restored. ### What do I do if I see a downed power line? Assume the line is energized. Leave the area right away and call 911. The 911 operator will contact Oncor. Do not touch the line or anything that touches it, and keep children and pets away. ### Does Daniel Electric fix problems on my side of the meter? Daniel Electric is a licensed electrical contractor (TECL #21005) in Southlake. We work on the wiring and equipment on your side of the utility connection. Call (817) 481-8606 or use the quote form to ask about your situation. ## Terms on this page - [Electrical panel](https://danielelectric.multisites.ai/glossary/electrical-panel) - [Power outage](https://danielelectric.multisites.ai/glossary/power-outage) - [Service drop](https://danielelectric.multisites.ai/glossary/service-drop) - [Weatherhead](https://danielelectric.multisites.ai/glossary/weatherhead) - [Meter base](https://danielelectric.multisites.ai/glossary/meter-base) - [Outlet](https://danielelectric.multisites.ai/glossary/outlet) - [Oncor](https://danielelectric.multisites.ai/glossary/oncor) ## Sources 1. [Oncor: Power Outage Safety Checklist](https://www.oncor.com/content/oncorwww/wire/en/home/storm-center/power-outage-safety-checklist.html) 2. [Oncor: Power Outage Safety Checklist (downed lines)](https://www.oncor.com/content/oncorwww/wire/en/home/storm-center/power-outage-safety-checklist.html) 3. [Oncor: When the Storm is Gone](https://www.oncor.com/content/oncorwww/wire/en/home/storm-center/when-the-storm-is-gone--customer-equipment--debris-and-more-.html) 4. [Oncor: Storm Center](https://www.oncor.com/content/oncorwww/us/en/home/storm-center.html) 5. [City of Southlake: Weather Information](https://www.cityofsouthlake.com/3911/Alert-Southlake-Weather-Information) 6. [City of Grapevine: Street Light Outage](https://www.grapevinetexas.gov/540/Street-Light-Outage) 7. [City of Keller: Resident Guide](https://www.cityofkeller.com/about-us/resident-guide) Written by Daniel Electric and checked against the sources above on September 8, 2026. City rules and product guidance change, so check the linked page before you act. ## Keep reading - [After a North Texas Storm: Electrical Checks Before Power ReturnsAfter a storm in Southlake, Grapevine, or Keller, stay away from downed lines and call 911. Oncor says damaged equipment on your house, like the meter base or weatherhead, needs a licensed electrician before power can be restored. Do not touch wet panels or flooded outlets. Call an electrician for any damage.](https://danielelectric.multisites.ai/blog/after-a-north-texas-storm-electrical-checks) - [Warning Signs of an Electrical Problem (and What to Do Next)Call 911 for smoke, fire, sparks you cannot stop, or a downed power line. Call a licensed electrician the same day for a burning smell, a hot outlet or panel, or a buzzing breaker. Schedule a visit soon for flickering lights, breakers that trip often, or warm cover plates. Never ignore a repeating sign.](https://danielelectric.multisites.ai/guides/electrical-warning-signs) - [Electrical problems and emergencies: what to do first, what to never touch and who to callFor fire, smoke, sparks or a downed power line, leave the area and call 911. For a utility outage, call your utility. For a breaker that keeps tripping, a dead outlet or a warm panel, stop using the circuit and call a licensed electrician. Never open a panel or touch a fallen wire.](https://danielelectric.multisites.ai/guides/emergency-electrical-help) - [EV charger installation at home and at work: what to know before you buy or callMost drivers charge at home overnight. Level 1 uses a standard outlet on a dedicated circuit. Level 2 runs on 240 volts and charges faster. Before you buy, have a licensed electrician check your panel capacity, the run to the parking spot, the permit rules and whether an outlet or a hardwired unit fits.](https://danielelectric.multisites.ai/guides/ev-charger-installation) - [Whole-House Surge Protection: How It Works and Whether You Need ItA whole-house surge protector is a device at your panel that limits short voltage spikes before they reach your appliances and wiring. It does not stop every event, such as a direct lightning strike or an outage. Many homeowners pair it with plug-in protectors at sensitive electronics. A licensed electrician installs it.](https://danielelectric.multisites.ai/guides/whole-house-surge-protection) - [Whole-house surge protection and home safety devices: what each one does and where it fitsA whole-house surge protective device guards your wiring and electronics from voltage spikes. A GFCI cuts power fast when current leaks to ground. An AFCI watches for dangerous arcing. Smoke and CO alarms warn you of fire and gas. Each device covers a different risk, so they work as a set.](https://danielelectric.multisites.ai/guides/surge-protection-and-home-safety) TECL #21005 · Family owned since 1988 ## Need an electrician in Southlake? Call and tell us what is going on. A photo of the panel label or the problem helps us come prepared. Quotes on new installations are free. [Call (817) 481-8606](tel:+1-817-481-8606)[Get a quote](https://danielelectric.multisites.ai/contact) ![A Daniel Electric bucket lift raised to a parking lot light pole](https://danielelectric.multisites.ai/_astro/bucket-at-light-pole.BSVZ9eST_1Dp6XR.webp)